Delivery & Returns

Delivery Charges

We use CTT Correios Portugal for our deliveries

Tracking Your Order

You can track the progress of your order by logging in at CTT and then going to ‘My Account’. will inform you if there are likely to be any unexpected delays

Change of Mind Cancellations

You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by:

• e-mailing us at info@mg-digital.net if you ordered a product online
• phoning us on 289411728- please have your order reference number and delivery details to hand.

Our product must be complete and in "as new" condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. Pre-recorded videotapes, DVDs, CDs, minidisc, memory cards and software must still be sealed. Any "Free Gifts" received with the product must also be returned.

We cannot cancel your purchase when:

• there is a contract for services with the product and you have started using the services (this would include, e.g. a mobile phone subscription, but not an extended warranty service agreement);
• the seal has been broken on any videotapes, DVDs, CDs, minidiscs, memory cards, or software or games, or on any personal hygiene products such as shavers, or
• the goods were a special order to your specification.

Whilst the goods are in your possession, you must take reasonable care of them and not use them.

Returns should be posted to:
MG Digital lda
Av.Parque Das Cidades
Edif.Alfa-Loja N.3
8100-257 Loule

Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

• in otherwise "as new" condition; and
• complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.

If a pre-recorded videotape, DVD, CD, minidisc or other software is faulty under guarantee we will happily exchange it for the same title or offer a refund.